Web-based system, easy to install and operate;

Configuration of the entire system according to the client’s brand and values;

Communication between devices and the server is carried out over the network (LAN, WAN or VPN) using the TCP/IP protocol;

survey.track devices can run on Windows and/or Android;

System capable of running in the cloud and managing multiple surveys across locations via local network or the internet;

Modular system with optional integration of queue management and Corporate TV;

A wide range of multimedia components is available to integrate Corporate TV with survey.track, such as:

• Digital and analogue clock, date; static text, animated dynamic text; dynamic rss;
• Images; image slideshow; videos + video loop; video and tv streaming;
• Multimedia (videos + images); slides with order, duration and transition settings;
• Powerpoint slides (integrated with google drive and onedrive);
• HTML files with widgets; text adaptation using multiple information sources;
• Weather information; shapes (squares, rectangles, etc.); background colours or image backgrounds;

Fully customised surveys in terms of design, questions and answers;

Multiple measurement scales available: Net Promoter Score (NPS) 0–10; Customer Effort Score (CES) 1–7; Customer Satisfaction Score (CSAT) 1–5, 1–3, etc.;

Real-time reports of surveys by location, questions and answers;

Definition of customer service rules;

Access to all evaluation indicators in real time via the web;

Reporting to support decision-making;

Reduction of customer waiting times and increased staff productivity;

Increased customer satisfaction;

Optional digital signature functionality, allowing simple, secure and cost-effective validation and authorization of document-related actions.