TERMS OF USE & PRIVACY

Your privacy is important to logicpulse.

This page defines the Terms of Use and Privacy applicable to the website of the q.track solution, owned by Logicpulse Technologies, Lda., as well as how we collect, use, protect and process the personal data of users, customers, partners and other entities that interact with us through this website.

By accessing and using this website, the user declares that they have read, understood and accepted these Terms of Use & Privacy. If the user does not agree with them, they should not use this website.

1. Responsible entity

The website of the q.track solution is managed by Logicpulse Technologies, Lda., the entity responsible for the content made available on this website and, where applicable, for the processing of personal data collected through its forms and contact channels.

For matters related to privacy, data protection or the use of this website, you may contact logicpulse through the official channels available on the website.

2. Use of the website

The user undertakes to use this website in a responsible, lawful and appropriate manner, refraining from any use that may harm logicpulse, third parties, the availability of the website, the integrity of systems or information security.

The use of this website for illegal, abusive, fraudulent or offensive purposes, or for purposes that violate third-party rights or compromise the normal operation of the services made available, is not permitted.

logicpulse reserves the right to alter, suspend or discontinue, in whole or in part, the website, its content, features or services whenever it considers it necessary, namely for technical, legal, operational, commercial or security reasons.

3. Content and intellectual property

All content made available on this website, including texts, images, graphics, logos, trademarks, software, documentation, visual elements and other materials, is the property of logicpulse or of duly authorised third parties.

The user may not copy, reproduce, distribute, modify, publish, transmit, reuse or commercially exploit any content from this website without prior written authorisation from logicpulse, unless expressly permitted.

The use of the website does not grant the user any intellectual or industrial property rights over the q.track solution, trademarks, content, software or materials made available.

4. Information made available on the website

logicpulse seeks to ensure that the information presented on this website is correct, up to date and appropriate. However, it does not guarantee that the content will always be free from errors, omissions, outdated information or interruptions.

The information made available is general and informative in nature and may be changed without prior notice. The features, functionalities, commercial conditions or technical conditions of the q.track solution may be subject to change, evolution or adaptation to customer needs and to the contracts entered into.

The obligations of logicpulse regarding its products and services arise exclusively from the contracts, proposals or agreements entered into with the respective customers.

5. Personal data collected

Within the scope of the use of this website, logicpulse may collect personal data provided directly by the user, namely through contact forms, requests for information, demonstration requests, subscription to communications or other contact methods made available.

The data collected may include:

Name;
Email address;
Telephone number;
Company or entity;
Position or role;
Message or request submitted by the user;
Technical and browsing data, where applicable, through cookies or similar technologies.

The collection of this data is limited to what is necessary to respond to submitted requests, provide information, manage commercial contacts, improve the user experience and comply with applicable legal or contractual obligations.

6. Purposes of processing

The personal data collected may be processed for the following purposes:

Responding to contact, information, clarification or demonstration requests;
Managing commercial relationships and following up on business opportunities;
Providing information about the q.track solution and associated services;
Sending institutional, commercial or informative communications, where applicable;
Managing requests, proposals, contracts or support;
Continuously improving the website, services and user experience;
Complying with legal, regulatory or contractual obligations;
Preventing misuse, fraud, abuse or security incidents.

7. Legal basis

The processing of personal data will be carried out lawfully, fairly and transparently and may be based, where applicable, on the following legal bases:

Consent of the data subject;
Performance of pre-contractual or contractual steps;
Compliance with legal obligations;
Legitimate interest of logicpulse, namely for contact management, institutional communication, development of commercial activity, improvement of services and website security.

Where processing is based on consent, the data subject may withdraw it at any time, without affecting the lawfulness of processing carried out up to that date.

8. Data retention

Personal data will be retained only for the period necessary to fulfil the purposes for which it was collected, unless there is a legal or contractual obligation, or a legitimate interest, that justifies its retention for a longer period.

Whenever the data is no longer necessary, it will be deleted, anonymised or retained only under the terms legally permitted.

9. Sharing data with third parties

logicpulse does not sell or transfer personal data to third parties for commercial purposes.

Personal data may be shared with third-party entities only when necessary for the provision of services, compliance with legal obligations, system management, hosting, technical maintenance, support, communications or other services essential to the operation of the website and the company’s activity.

Where applicable, logicpulse will seek to ensure that such entities process data in accordance with appropriate instructions, confidentiality obligations and security measures compatible with applicable legislation.

10. Personal data security

logicpulse adopts appropriate technical and organisational measures to protect personal data against loss, improper access, disclosure, alteration, destruction or unauthorised processing.

These measures include access controls, permission management, system protection, recovery mechanisms, monitoring, development best practices and internal security procedures.

Despite the measures adopted, no information system or data transmission over the Internet can be considered completely risk-free. For this reason, the user should also adopt good security practices when using their devices, accounts and communications.

11. Rights of data subjects

Under the applicable data protection legislation, the data subject may exercise their rights, namely:

Right of access;
Right to rectification;
Right to erasure of data;
Right to restriction of processing;
Right to object;
Right to data portability;
Right to withdraw consent, where applicable;
Right to lodge a complaint with the competent supervisory authority.

These rights may be exercised through the official channels made available by logicpulse on the website.

12. Commercial communications

logicpulse may send institutional, commercial or informative communications related to the q.track solution, its services, news, events or relevant content, whenever there is a legal basis for doing so.

The user may, at any time, request the termination of commercial communications through the mechanisms made available for this purpose or through the official channels of logicpulse.

13. Cookies and similar technologies

This website may use cookies or similar technologies to improve the browsing experience, analyse website usage, ensure technical features, collect statistical information and, where applicable, support communication or marketing actions.

Cookies are small files stored on the user’s device through the browser. The user may configure their browser to accept, refuse or delete cookies, bearing in mind that disabling certain cookies may affect the normal operation of the website.

Where applicable, the use of cookies will be presented to the user through an appropriate consent management mechanism.

14. Links to third-party websites

This website may contain links to third-party websites, platforms or services.

logicpulse is not responsible for the content, privacy policies, security practices or terms of use of such external websites. The user is advised to consult the respective policies before providing any personal data or using those services.

15. Limitation of liability

logicpulse does not guarantee that the website will always be available, free from errors, interruptions, technical failures, viruses or other harmful elements, although it adopts appropriate measures to prevent and mitigate such situations.

logicpulse shall not be liable for damages resulting from misuse of the website, inability to access it, use of outdated information, third-party failures or circumstances beyond its reasonable control.

16. Changes to the Terms of Use & Privacy

logicpulse reserves the right to update or change these Terms of Use & Privacy whenever necessary, namely for legal, technical, operational, commercial or security reasons.

The version published on the website shall be the version in force at any given time, and periodic consultation is recommended.

17. Contact

For any matter related to these Terms of Use & Privacy, personal data protection or the use of the website of the q.track solution, you may contact logicpulse through the official channels available on the website.